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Your information, wallet activity and transaction history are handled with clear purpose at cr33 — we collect only what we need to run your account and resolve support queries. Access to this platform and the rights described here depend on your local law and eligible regions.
This policy applies to information cr33 collects when you create an account, fund your wallet through bKash or Nagad, place activity on the platform, or contact our support team. We collect your registration details — name, contact information and account credentials — along with wallet transaction identifiers linked to bKash or Nagad deposits and withdrawals. Device data, such as browser type and session identifiers, is collected automatically when you access the site. We use this information to maintain your account, process wallet transactions, respond to support requests and fulfil any obligations required under applicable law in eligible regions. We do not sell your personal information to third parties. Data shared with payment processors like bKash and Nagad is limited to what those processors need to complete your transaction. Where local law in Bangladesh requires specific data handling practices, we aim to meet those requirements — but the scope of applicable law depends on your individual circumstances and the eligible regions through which you access this platform. Retention periods and deletion rights are described in the sections below.
Transaction identifiers from bKash deposits and withdrawals are retained in your account history to support dispute resolution and account verification.
Nagad payment records are stored against your account session. These records are the primary reference point when our support team investigates a wallet query.
Where Rocket is used, the same record-keeping applies. Payment references are logged so your transaction history reflects every wallet movement accurately.
Login timestamps, device identifiers and session tokens are collected automatically. We use these to secure your account and to verify activity if you raise a concern.
Not every aspect of your experience falls under a single set of rules. This section draws a clear line between what our privacy policy governs directly and what sits outside its scope — so you know exactly where to direct a question.
Your registration details, login credentials and account preferences are fully covered by this policy. We control how that data is stored, accessed and deleted, and you can request a review at any time through the support channel.
Transaction records for bKash, Nagad and Rocket activity appear in your account history and are governed by this policy. However, the payment processors themselves operate under their own separate privacy terms — those terms sit outside our control.
Game content delivered by studios whose titles appear in the lobby is presented through the platform. The studios do not receive your personal account data; this policy covers how we handle your activity data, not the game content itself.
Links to external sites, third-party tools or services accessed outside the cr33 domain are not covered by this policy. Once you leave our platform, the privacy practices of those third parties apply and we hold no responsibility for them.
You have concrete actions available to you under this policy — not just abstract principles. To review your stored information, log in and open the account settings page; your profile details and registered contact information are visible there. If any detail is incorrect — a phone number linked to your bKash account, for example, or a contact email — you can request a correction by contacting the support team directly. Transaction records in your payment history reflect every wallet movement and are available to you for reference at any time after login. If you have a question about how your data is used, or want to request deletion of your account, the support team is the right contact point. We will respond to data-related requests in line with what applicable law in eligible regions requires — the scope of those rights depends on your local circumstances. Where we cannot fulfil a request, we will tell you why.
Log in and open account settings to see your stored profile information, registered wallet details and contact data.
If your registered phone number, email or linked wallet identifier is wrong, contact support with the correct details and we will update the record.
Your bKash and Nagad payment history is available under the payment section after login. Use this as the reference point for any support query.
To request account or data deletion, reach the support team through the contact route listed on this page. Eligibility depends on applicable law in your region.
If you have a question about how your data is handled, need to correct information or want to submit a deletion request, the contact routes below connect you directly to the team that handles privacy queries. Have your account reference and any relevant transaction identifier ready — that helps us locate your record quickly.
Open the chat widget on any page after login to reach the support team. Privacy and account queries are handled through the same channel as wallet questions.
Send your privacy request or data query to our support email address listed in the account help section. Include your registered contact detail so we can locate your account.
The help section inside your account dashboard lists current contact routes and shows the status of any open support request you have submitted.
We apply consistent practices across data storage, cookie use, account security and retention so that your information is handled with clear purpose at every step. Here is what that looks like in practice across the four areas that matter most to your account.
We use cookies and session tokens to keep you logged in, remember your account preferences and understand how the platform is navigated. You can adjust cookie settings in your browser; disabling certain cookies may affect how parts of the account function.
Your account credentials are stored using standard encryption practices. We do not store your bKash or Nagad PIN — payment authentication happens directly within those wallets, not on our platform.
We keep your account data for as long as your account is active and for the period required by applicable law in eligible regions thereafter. Transaction records — including wallet history — are part of that retention scope.
To request a change to stored data or to ask how a specific piece of information is used, contact the support team with your account reference. We aim to respond to all data-related requests with a clear explanation of what we can and cannot do.
These are the questions that come up regularly when account holders want to understand how their data is used, stored or removed. If your question is not here, the support team can provide a direct answer.
We collect your registration details, contact information, device session data and wallet transaction identifiers linked to bKash or Nagad activity. This is the core data set used to run your account and handle support queries.
Yes. Log in and visit account settings to see your profile and contact data. Your payment history shows all wallet transactions. For a broader data summary, contact the support team with your account reference and we will clarify what is on record.
We share data only where necessary — with payment processors like bKash and Nagad to complete your transactions, and where applicable law in eligible regions requires disclosure. We do not sell your personal information to any third party.
Contact the support team through live chat or the support email listed in your account help section. Provide the correct detail — such as an updated phone number linked to your bKash account — and we will update the record after verifying your identity.
We keep your data while your account is active and for the period required by applicable law in eligible regions after account closure. Transaction records, including bKash and Nagad payment history, are part of that retention window.
Send a deletion request to the support team via live chat or email with your account reference. Whether full deletion is possible depends on applicable law and outstanding account obligations in your eligible region. We will explain the outcome clearly.